Catchpoint Consultancy Community Interest Company
Governed by a Board of Directors

Incorporated March 2005
Company Number 05388404

Registered address
Spur 2 The Vassall Centre
Gill Avenue

Telephone: 0117 951 0474

Catchpoint is an Adoption Support Agency that is registered with and regulated by the Office for Standards in Education, Children’s Services and Skills (Ofsted).

Piccadilly Gate. Store Street, Manchester, M1 2WD
Telephone Number 0300 123 1231
Unique Registration Number SC067034

View our Safeguarding Policy


This document sets out the Statement of Purpose of the Adoption Support Agency Catchpoint Consultancy Community Interest Company, known as Catchpoint, as is required by the relevant regulations.

Our Statement of Purpose will be updated annually by the management team and reviewed by the Board of Directors. This Statement of Purpose is available to any interested party and those working with our organisation. This document can be reproduced in alternative formats and languages to suit upon request.

In this document ‘adoptive’ refers to people who care for children not biologically their own, including adoptive parents, special guardians, stepparents, and kinship carers. ‘Adopted’ refers to children not living with their family of origin whether formally adopted or not.

View Statement of Purpose


Catchpoint was founded in 1998 as a therapeutic organisation dedicated to the support of children, young people and adults who had experienced early and complex trauma, and those who care for them. Today our approach still focuses on nurturing positive attachments within relationships, working towards gaining a deeper sense of self. We also place a strong emphasis on providing support for families and carers too.


Catchpoint aims:

  • to provide information and advice to families, adults and professionals about trauma, secondary trauma and attachment related issues
  • to alleviate the effects of a child’s early life trauma and bereavements,
  • to encourage healthy attachments and strengthen family relationships in families,
  • to create an integrated support team for each family,
  • to promote greater educational and social inclusion of children who have experienced early and complex trauma.
  • to support children, young people and adults who have experienced recent or non-recent trauma
  • to support individuals suffering with their mental health


To promote the use of playfulness, acceptance, curiosity, and empathy through creative arts using a psychodynamic and integrated approach, parallel to contemporary validated neuroscience. We work to a trauma informed recovery model for the brain and body relationship to connect, whilst recognising individual and specific developmental needs.

We aim to support the child or adult and family feeling safe as individual people and together as one. Our integrated creative model is paramount in helping to address the child’s internal system and auditory processing which travels beyond any cognitive awareness and determines the behaviour of the child developed from internal upset and confusion. We aim to support and work towards the adaption of dysregulation, working towards regulation for increased emotional wellbeing, and to support the reduction of secondary trauma in those supporting the child at home.

Throughout the therapeutic journey at Catchpoint our trauma and attachment therapeutic experts will guide and support individual families towards health and growth of humanity based on science and research starting with the foundations the family need to start from in relation to needs identified. To encourage children and families in reaching a greater potential towards social, emotional, psychological wellbeing, attachment and attunement with the hope of participating in shared fun and increased happiness.

The way Catchpoint meets its aims is by: –

  • working in partnership with parents, adults, professionals, and other support services,
  • undertaking collaborative assessments with other staff (including educational and health staff) involved with the family,
  • offering therapeutic programmes that focus on the parent/child relationship, or where appropriate, the needs of the adult,
  • continual professional development of all Catchpoint staff,
  • ongoing evaluation of services,
  • sharing our insights and experience within the adoption learning community to inform the policy and practice of others in statutory and voluntary organisations.

Some of the specialist services we provide include working with: –

  • adopted children who have experienced significant harm and whose behaviours are preventing them from sustaining healthy relationships or bonding with their adoptive family,
  • parents/carers who have adopted older children or sibling groups who are experiencing attachment difficulties and destructive behaviours,
  • professionals in adoption agencies and adoption support services concerned with the above,
  • teachers and other educational staff of disturbed and disruptive adopted children
  • Young people reaching the age of 18 where many traditional support services may cease
  • Adults who have experienced recent or non-recent trauma

Registered Provider, Manager and Responsible Individual

The Registered Provider is Catchpoint Consultancy CIC trading as Catchpoint.

The Responsible Individual:
Catchpoint appoints Tom Pyne as its responsible individual from its incorporation (May 2006)

The Clinical Lead and Registered Manager:
Catchpoint appoints Aimee Biggs as its clinical lead from August 2020.

Qualifications and Experience of Responsible Individual

Tom is a qualified teacher with a M.Ed. in Special Needs. He worked for a few years in a mainstream setting, but for 18 years he was in a leadership role in a SEMH (Social, Emotional and Mental Health needs) Special School.

He is the founding director of Catchpoint and specialised in supporting schools in understanding the needs of the young people and families Catchpoint supports.  His current role in Catchpoint is mainly as a Director but he still undertakes some school consultations.

Clinical Manager and Registered Manager

Catchpoint Appoints Aimee Biggs as its Clinical Manager from August 2020.

Qualifications and Experience of the Clinical Manager

Aimee is fully registered as a Play Therapist and has evolved from understanding unprocessed trauma when in The Bristol Youth Offending Team where over 14 years learnt the devastating effects of adverse child experiences and how this affects the brain and shapes behaviour.

Aimee believes that from a psychological perspective the treatment of therapy is vital for individuals to heal. Aimee specialises in premature births, trauma and attachment as well as being a qualified clinical supervisor.

Organisational Structure

Development of the company is overseen by the Board of Directors which meets quarterly.

Management of the company is by the Management Team which meets monthly.

The Board of Directors

Aimee Biggs – The Clinical Lead and Registered Manager
Andrew Hunter – Finance and Business
Ann Hunter – General Manager
Tom Pyne – Company Secretary (RI)
Dave Whitmarsh – Chairman of the Board
Chris Whitmarsh – Family Voice

Management Team

Aimee Biggs – The Clinical Lead and Registered Manager
Ann Hunter – Acting HR Manager
Kay Woolley – Finance Manager

Initial Consultations

Catchpoint works with adoptive families, looked after children, adults and individuals experiencing the effects of trauma, complex trauma, secondary trauma, attachment, and toxic stress. The aim of this consultation is to determine whether Catchpoint’s services are the most appropriate resource for the needs of the family or client, and to offer adults, parents, carers and support workers the opportunity to find out about the Catchpoint therapeutic model in relation to the needs of trauma and attachment.

The consultation offers parents, carers or clients an opportunity to talk to a therapist about difficulties they would like to address in therapy, and what they hope to achieve through a therapeutic programme, to understand the collaboration of integrated therapies relevant to the needs identified. The therapist can explain how Catchpoint operates, what support services can be offered tailored to specific needs, and will explain the to the parent, carer or client their role in the therapy sessions. This consultation is free if held in Catchpoint premises. We can also offer and provide specific training in person, online training or from an external expert to complete the consultation which will be discussed in advance.

Other Consultations

Parents/carers, adult clients and education consultations are included as part of the Catchpoint programme, and are also available separately in collaboration with other agencies and can be tailored to the needs of the individual or family and as a one off. A consultation allows you to be heard, ask questions, and identify current needs.

This is also an opportunity to learn about adoption, trauma, complex trauma, secondary trauma, attachment, behaviors, mental health, therapy, and neuroscience. Consultations are tailored to the client and can be arranged through the organisation or via professionals. We can incorporate a variety of training packages in person, on-line and through external expert providers to assist in the consultation.

Collaborative assessment

A Collaborative therapeutic assessment is an approach to psychological assessment or observation in aim of ensuring, the correct therapeutic programme is placed for the individual or family. Having an array of settings allows a wider understanding of what is real. This can also form if further referrals to specialists are needed.

A collaborative assessment consists of a visit and observation to an educational setting, the home. And within a clinical setting. The purpose is to identify how the child manages and behaves in various settings.

Creative Life Story Programmes

This art therapy based programme aims to provide the parent and child with the opportunity to explore together the child’s pre-adoption experiences through creative media. The outcome is not a life story book but a range of pieces of work that relate to the places, people, and memorabilia from the child’s history to encourage the child to make sense of their world.

The therapist works with the adoption support worker and placing agency to collect the material, followed by 6 direct work sessions with the child (parents included). A report is written at the end. Any issues or questions that may come from the creative activities are dealt with in a therapeutically.

Summary of Complaints Procedure

Catchpoint has a robust complaints procedure which aims to address any concerns raised at any time by anyone.  We welcome both positive and constructive feedback to ensure our service continues to meet the needs and expectations of all those we work with.

Our Complaints procedure comprises 4 stages.  A copy of the full procedure is available from the office – please call 0117 951 0474 or email to request a copy.

Stage 1 Information Complaint

We will listen to and try and resolve any concerns as they arise. This can be achieved via email, letter, telephone or in person.  The concern will be investigated, and a response provided within 10 working days.

Telephone: 0117 9510474


Address: The Vassall Centre, Gill Avenue, BRISTOL BS16 1QQ

State 2 Formal Complaint

Formal complaints must be put in writing to the Responsible Individual (RI).  Complaints at this level will be acknowledged within 3 working days.

The RI will investigate and may talk to or meet with the complainant (and anyone informally supporting them) and any other people involved.

Stage 3 Review Panel

If a complaint cannot be resolved at Stage 1 or 2, it will be considered by a Review Panel, comprising Catchpoint’s Clinical Lead, Personnel Manager and Responsible Individual.  The Panel will investigate and respond formally to the complainant within 28 days.  Responses will also be sent to the commissioning agency where appropriate.

Stage 4 Independent Review

This Review is undertaken by an individual who does not have responsibility for the service being complained about, and who is not employed by Catchpoint Consultancy.

The Independent Person will investigate the complaint fully, and will aim to respond formally within 28 days.  Where investigations may take longer, all parties will be kept fully informed.  All findings and recommendations from this review will be given to the Complainant, Responsible Individual and commissioning agency.

Our Independent Person is Steve Jones.


Phone:  07887 826 783

Where the complainant remains unsatisfied, they may wish to contact:

Ofsted, Piccadilly Gate, Store Street, Manchester.  M1 2WD.  Tel: 0300 123 1231

There is a separate Grievance Policy for staff.